Home Care Packages

You will live your life the way you choose when you trust GoCo with your Home Care Package. GoCo is an approved provider of Home Care Packages, making home care easy for our clients and their families across north western New South Wales.

At GoCo we are focused on you and your needs, partnering with you and local businesses in your area to deliver Home Care Package services that are specific for your needs and preferences.

Why choose GoCo?

You are in the driver’s seat and here’s why:

Your Choice

GoCo works with you to develop a suite of services to suit your individual needs. We have strong relationships with a range of Partners who deliver everything from nursing and lawn mowing, to cleaning and transport. This unique delivery model gives you flexibility and the ability to choose and change who comes into your home to deliver your service.


Open and honest communication is the key to the strong relationships we build with our clients. We want you to make informed choices about your care and this starts with being transparent about the important things like fees, budgets, risks and your care plan. Keeping you and your loved ones informed about your progress with regular communication is a big part of what we do.

Peace of mind

You can rely on the GoCo team to take care of everything for you. We follow through on our promises. You have direct access to your Support Facilitator, plus the backing of our broader team and network of Partners. Integrity is important to us and you can be confident that we are committed to helping you remain safe, well and independent in your home for as long as possible. Meet GoCo’s Home Care Package Team here.

Who is eligible?

GoCo can assist older people who have been assessed and approved for a Home Care Package through My Aged Care. Clients must be over 65 years of age or over 50 years of age if Aboriginal or Torres Strait Islander. Contact My Aged Care to be assessed and gain approval for a Home Care Package level to suit your needs.

How does it work?

Depending on your assessment with My Aged Care, you may be approved for a Home Care Package from Level 1 (Basic Care Needs) to Level 4 (High Care Needs), depending on your needs.

The government then pays GoCo a subsidy to arrange a package of care services to meet your needs. GoCo will work with you and your carer or loved ones to coordinate and manage the care and services on your behalf.

GoCo works with a team of local businesses called GoCo Partners who specialise in the delivery of a whole range of services to make up your Home Care Package. By delivering services using local Partners, GoCo gives you the ability to choose your service provider, taking into account your individual needs and preferences.

Your Support Facilitator works with you to develop a monthly schedule of services to keep you happy, safe, well and connected to your community.

What are the costs?

You’re expected to contribute to the cost of your care if you can afford it. Your contribution is made up of three types of fees:

  1. Basic daily fee
    Your provider may ask you to pay a basic daily fee based on your home care package level.
  2. Income-tested care fee
    Some people may also have to pay an income-tested care fee. Whether you pay it, and how much of it you pay, is determined through a formal income assessment from the Services Australia. If you have to pay this fee, there are annual and lifetime limits on how much you can be asked to pay.
  3. Additional fees
    Any other amount you have agreed to pay for extra care and services that wouldn’t otherwise be covered by your Home Care Package.

To get an estimate of the fees you may be asked to pay, use the My Aged Care home care fee estimator.

See GoCo’s Home Care Package Fee Schedule.

How does my Home Care Package budget work?

Your Home Care Package budget includes income and expenses.

Funds for your plan:
Spent from your plan:
  • Care and Services – monthly scheduled services performed by GoCo Partners
  • Care Management and Package Management Fees – GoCo management and administration fees
  • Supplied Items – goods, equipment
  • Other Expenses – travel if relevant

See GoCo’s Home Care Package Fee Schedule

Service locations

What services may be included in my Home Care Package?

  • Personal Care
  • Domestic Assistance
  • Nursing
  • Medication Support
  • Home & Garden Maintenance
  • Aids and Equipment
  • Home Modifications
  • Social Support Individual/Companionship
  • Social Activities
  • Transport
  • Allied Health
  • Meal Preparation and diet

Getting started

If you or a loved one needs additional help at home to keep you well, safe and independent, GoCo can support you to create and deliver a suite of goods and services to suit your individual needs and preferences. You will first need to be registered with My Aged Care. The process may include the following steps.

  1. My Aged Care – Register yourself or an aged care provider such as GoCo can make a referral for you to undergo an assessment online or by phone 1800 200 422
  2. Needs Assessment – An Assessor will visit your home or talk to you over the phone to determine your support needs
  3. Budget & Support Plan – GoCo creates a Support Plan which includes a risk assessment and care plan to align with your allocated budget level and meet your needs and preferences.
  4. GoCo Services Schedule – GoCo will manage the coordination and scheduling of a range of services delivered by GoCo Partners in accordance with your agreed Care Plan.

If you need any help along the way the GoCo team is here to support you, contact us on 02 6740 2240 to enquire about Home Care Packages in your area.

Who can use GoCo’s subsidised services?


GoCo receives a range of Government funding types which help to provide services to our clients. GoCo must only provide Services to customers who are eligible under each of the program guidelines. Services are prioritised according to customer needs and available resources. Once eligibility for services has been confirmed, we will let the person know if we can provide the services they need and talk to them to make sure that the services we provide are tailored to meet their individual needs.

Once signed up to GoCo’s services, we get in touch with clients regularly and review the supports provided at least once per year, depending on care needs and circumstances, to make sure that the supports we are providing are still meeting their needs. There will always be someone available in the office, or over the phone, to talk to clients if their needs change or they have any queries or concerns about their supports or services.

What are GoCo's fees and charges?


GoCo’s Commonwealth Home Support Programme Fee Schedule 21/22

GoCo’s Home Care Package Fee Schedule 21/22

GoCo’s Private Services Fee Schedule 21/22

If you are experiencing financial hardship, or having trouble affording the fees for your services, please don’t hesitate to speak to our friendly staff about your options.

What are Home Care Packages Levels 1-4 (HCP)


Funded by Department of Health, Home Care Packages are for older people who require moderate to extensive help in the home to prevent admission to residential care. There are 4 levels of Home Care Packages, with Level 1 being for people with basic care needs and Level 4 being for people with high level care needs.

People receiving HCP packages are provided with a budget which includes all Government subsidies, as well as a set monthly fee that the client is required to pay, which is determined through a Centrelink income assessment. The services that are available are flexible to meet each client’s individual care needs. If clients have special needs, or are experiencing financial hardship, they may be eligible to apply for additional subsidies.

To be assessed for eligibility for these Packages, people or their carer/representative, will need to contact:

My Aged Care
Ph: 1800 200 422
Website: www.myagedcare.gov.au

What is the Commonwealth Home Support Program (CHSP)


Funded by the Department of Health, CHSP services are available for people over 65 years old, or over 50 years old if Aboriginal or Torres Strait Islander, who are having difficulty carrying out any of the tasks of daily living (eg. dressing, cooking, travelling, showering etc.) including those with dementia. Services are limited for this program, however we do keep a waiting list for programs that are full.

The fees for these services are charged on an hourly, or per service rate. A copy of our Fee Schedule, as well as our Social Support and Transport Activity Schedules will be provided with this Volunteer Handbook.

GoCo is able to provide the following service types through the CHSP program:

To be assessed for eligibility for these services, people or their carer/representative, will need to contact:

My Aged Care
Ph: 1800 200 422
Website: www.myagedcare.gov.au

What is the Community Transport Program (CTP)?


Clients of GoCo can access transport through our variety of aged care and disability programs. People wishing to access Community Transport under these programs must be assessed as eligible for the subsidy through either My Aged Care, if you are over 65 years old, or through the NDIS, if you are aged under 65 years old.

GoCo is also able to provide Community Transport (CTP) to people who are transport disadvantaged due a lack of accessible public transport options available to them. These services are funded by Transport for NSW and are flexible to meet the community’s needs. We ask for a small contribution towards these services, which are outlined in our Fee Schedule.

CTP eligible customer means a person who:
• requires a transport service for a medical, social, recreational or shopping purpose; AND
• is not eligible to receive transport services for that same purpose under another government program; AND
• has limited or no access to private or Public Transport due to their location, when they need to travel, or their financial resources, physical or cognitive capacities.

Eligibility for this program is assessed by GoCo Transport staff, who can be contact by phone or through our Contact page.

What is the Carer Gateway?


The Carer Gateway offers free supports and services for anyone caring for a family member or friend who is living with a disability, a long term medical condition, mental illness, alcohol or drug dependency or someone who is frail due to age.

What services are available

New services for carers through Carer Gateway include:

  • carer support planning
  • counselling
  • peer support
  • carer directed support packages
  • respite and emergency respite services.

In the New England/North West, Carer Gateway services are led by Carers NSW. GoCo is a Carers NSW partner in the delivery of carer directed support packages and peer support.

Find out more about Carer Gateway supports and services.