Support at Home Program FAQs

No — your current aged care support will continue. GoCo is committed to ensuring a smooth and stress-free transition. We’ll work closely with you to make sure your services continue with minimal disruption.

There are new rules about unspent funds. From 1 July, your funding will be allocated for you to use on a quarterly basis. If you do not use all your funding within that quarter, you can roll over up to $1,000 or 10% of your quarterly government funding, whichever is higher. Importantly, any other funds you do not use in that quarter will be returned to the Government.

If you currently have unspent funds, under your current home care package, you can use these to pay for some services.

No. There’s no need to reapply. My Aged Care will contact you if any updates are required. Your care plan will carry over and evolve as the new program is introduced.

If you’re unsure or have questions, your GoCo care partner is here to help guide you.

Understanding your status under the Support at Home rollout:

• Grandfathered clients: You’ll continue receiving your current services under the existing system for a set period. When it’s time to transition, we’ll support you every step of the way.
• Transitional clients: If you were assessed before 12 September 2024, you may begin under the current system but shift into the new framework once it begins.

New clients: Anyone entering the aged care system after 12 September 2024 will be assessed and supported directly under the new Support at Home Program.

Under the My Aged Care Support at Home Program, there may be changes to how much you are asked to contribute toward the cost of your care, depending on your financial circumstances. These contributions are designed to be fair and based on your ability to pay.

Grandfathered Clients

From 1 July, you will no longer be required to pay a regular income tested care fee.  Instead, you will be required to contribute to the costs of some of the services you receive, at a rate that is equivalent to or less than the income tested care fee that you currently pay.  Services Australia will calculate this and tell you the rate that applies.

Transitioning and New Clients  

Because you were assessed for care after 12 September 2024,  you are required to start paying a contribution towards some of your services.  Clinical services won’t attract a contribution but services that fall in the “independence” and “everyday living” categories (such as personal care and cleaning) will attract a contribution.  The rates for these are set by the Government.

Services Australia will complete an income assessment to determine your aged care fees. This review looks only at your income — not the value of your home or other assets.

The results will be shared with GoCo so we can ensure your care plan remains affordable and appropriate.

🔗 Services Australia – Income Assessments

If you’re experiencing financial hardship, there are hardship provisions available. You may be eligible for assistance or reduced fees.

Speak directly with your GoCo care partner, or contact Services Australia for support on 1800 227 475.

Yes — unless you choose to change providers, GoCo will continue supporting you. We are working with the new system and will manage the transition on your behalf.

We’re here to help. You can:

• Call our dedicated support team on (02) 6740 2240
• Email us at info@gococare.com.au
• Speak directly with your GoCo care partner

If you would prefer to speak with an independent advocate or get legal advice:

• Older Persons Advocacy Network (OPAN): 1800 700 600 | opan.org.au

Seniors Rights Service: 1300 368 821 | seniorsrights.org.au