CALL US: (02) 6740 2240

CALL US: (02) 6740 2240

SWITCHING MADE EASY

Thinking about switching Support
at Home providers?

You can switch your Support at Home services to GoCo Community Care. We guide you through four simple steps and get your services running fast across the New England North West.

It’s easy to make the move to GoCo Community Care.

At GoCo, we understand that choosing the right aged care provider is a big decision. If you’re not happy with the care you’re receiving, or you’ve recently moved to the New England North West region, switching to GoCo is simple – and we’ll make the process stress-free.

Why choose GoCo?

  • Local and trusted: Supporting older people in our region for over 30 years

  • Tailored support: Your care, your way. We work with you to make the most of your aged care services

  • Genuine care: Our local team genuinely cares, and we’re just a phone call or visit away

What to expect when you switch?

When you switch to GoCo, you’ll get:

  • A dedicated care partner to help you every step of the way

  • Help coordinating the services you need – whether it’s gardening, cleaning, personal care, transport, or social activities

  • Clear communication, reliable services, and regular check-ins

How to switch to GoCo

Switching providers doesn’t have to be stressful – with GoCo, it’s simple, local, and supportive.

Step 1 graphic → “Step 1 icon
Step 1 to switch Home Care Package providers — older woman calling GoCo Community Care to discuss a personalised aged care plan.

Step 1 – Call us

Talk to us about your needs and what you expect from a provider. We’ll explain how GoCo can work with you. If you’re interested, we’ll create a personalised care plan to keep you doing the things you love.

Step 2 graphic → “Step 2 icon
Step 2 to switch Home Care Package providers — older woman sitting at a desk with her cat, notifying her current provider before moving aged care services to GoCo.

Step 2 – Notify your current provider

You’ll need to tell your current provider you’re switching to GoCo. Together, you can agree on a date for your services to end – ensuring a smooth transition.

Step 3 to switch Home Care Package providers — older woman writing down her referral code after calling My Aged Care to transfer her services to GoCo Community Care.

Step 3 – Request your referral code

Call My Aged Care on 1800 200 422 and let them know you’d like to transfer your Support at Home services to GoCo. Make sure to write down your new referral code.

Step 4 to switch Home Care Package providers — GoCo Community Care support worker helping an older woman at home as her new aged care services begin.

Step 4 – Start your care with GoCo

Once we receive your referral code, we’ll finalise your care plan and get your services up and running – so you can enjoy the support you need, from people you trust.

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