Frequently Asked Questions about the Supports and Services offered by GoCo and how they relate to Commonwealth Government Programs and Funding.
Q.What is the Royal Commission into Aged Care Quality and Safety?
With Consumer Directed Care reshaping aged care services, and the pending Royal Commission into Aged Care Quality and Safety set to define the parameters within which the sector must operate, it is more important than ever to ensure our service delivers the highest quality services.
GoCo are committed to proactively contributing to the Royal Commission. GoCo will be providing a response to the Royal Commission by 8 February 2019. We will send our clients letters in December 2018 about the Royal Commission and how they can be involved.
Q.Who can use GoCo’s subsidised services?
GoCo receives a range of Government funding types which help to provide services to our clients. GoCo must only provide Services to customers who are eligible under each of the program guidelines. Services are prioritised according to customer needs and available resources. Once eligibility for services has been confirmed, we will let the person know if we can provide the services they need and talk to them to make sure that the services we provide are tailored to meet their individual needs.
Once signed up to GoCo’s services, we get in touch with clients regularly and review the supports provided at least once per year, depending on care needs and circumstances, to make sure that the supports we are providing are still meeting their needs. There will always be someone available in the office, or over the phone, to talk to clients if their needs change or they have any queries or concerns about their supports or services.
Q.What are GoCo's fees and charges?
If you are experiencing financial hardship, or having trouble affording the fees for your services, please don’t hesitate to speak to our friendly staff about your options.
Q.What are Home Care Packages Levels 1-4 (HCP)
Funded by Department of Health, Home Care Packages are for older people who require moderate to extensive help in the home to prevent admission to residential care. There are 4 levels of Home Care Packages, with Level 1 being for people with basic care needs and Level 4 being for people with high level care needs.
People receiving HCP packages are provided with a budget which includes all Government subsidies, as well as a set monthly fee that the client is required to pay, which is determined through a Centrelink income assessment. The services that are available are flexible to meet each client’s individual care needs. If clients have special needs, or are experiencing financial hardship, they may be eligible to apply for additional subsidies.
To be assessed for eligibility for these Packages, people or their carer/representative, will need to contact:
My Aged Care
Ph: 1800 200 422
Q.What is the Commonwealth Home Support Program (CHSP)
Funded by the Department of Health, CHSP services are available for people over 65 years old, or over 50 years old if Aboriginal or Torres Strait Islander, who are having difficulty carrying out any of the tasks of daily living (eg. dressing, cooking, travelling, showering etc.) including those with dementia. Services are limited for this program, however we do keep a waiting list for programs that are full.
The fees for these services are charged on an hourly, or per service rate. A copy of our Fee Schedule, as well as our Social Support and Transport Activity Schedules will be provided with this Volunteer Handbook.
GoCo is able to provide the following service types through the CHSP program:
- Care and Housing
- Home and Garden Maintenance
- Social Support – Group (including a variety of group activities and outings)
- Social Support – Individual assistance with shopping
- Goods, Equipment and Assistive Technology
- Respite (to give carers a break from their caring role)
- Elders Group and services specifically for Aboriginal and Torres Strait Islander people
- Meals on Wheels
To be assessed for eligibility for these services, people or their carer/representative, will need to contact:
My Aged Care
Ph: 1800 200 422
Q.What is the Community Transport Program (CTP)?
Clients of GoCo can access transport through our variety of aged care and disability programs. People wishing to access Community Transport under these programs must be assessed as eligible for the subsidy through either My Aged Care, if you are over 65 years old, or through the NDIS, if you are aged under 65 years old.
GoCo is also able to provide Community Transport (CTP) to people who are transport disadvantaged due a lack of accessible public transport options available to them. These services are funded by Transport for NSW and are flexible to meet the community’s needs. We ask for a small contribution towards these services, which are outlined in our Fee Schedule.
CTP eligible customer means a person who:
• requires a transport service for a medical, social, recreational or shopping purpose; AND
• is not eligible to receive transport services for that same purpose under another government program; AND
• has limited or no access to private or Public Transport due to their location, when they need to travel, or their financial resources, physical or cognitive capacities.
Eligibility for this program is assessed by GoCo Transport staff, who can be contact by phone or through our Contact page.
Q.What is the Carer Gateway?
The Carer Gateway offers free supports and services for anyone caring for a family member or friend who is living with a disability, a long term medical condition, mental illness, alcohol or drug dependency or someone who is frail due to age.
What services are available
New services for carers through Carer Gateway include:
- carer support planning
- peer support
- carer directed support packages
- respite and emergency respite services.
In the New England/North West, Carer Gateway services are led by Carers NSW. GoCo is a Carers NSW partner in the delivery of carer directed support packages and peer support.
Find out more about Carer Gateway supports and services.