Frequently Asked Questions GoCo Care
What services are available from GoCo?
Whether you need a little or a lot of care, GoCo offers a wide range of home care services to suit your individual needs. Click here to view all of our Home Care services and take advantage of our home care team to guide you through choosing the option that suits you.
What is the Commonwealth Home Support Program (CHSP)?
CHSP is a government program that supports older people who are still managing well at home, but want some extra assistance, such as exercise classes, delivered meals, transport or home maintenance. The service is subsidised by the government, but you have to pay some fees.
What is My Aged Care?
My Aged Care is the government gateway for all aged care needs, including assessment and information on aged care support and programs across Australia. They should be your first point of contact. Call My Aged Care on 1800 200 422 or use their website www.myagedcare.gov.au
How do I get started?
The process of applying for a Home Care Package can be quite confusing. It starts with my aged care – https://www.myagedcare.gov.au/. If you are unsure how to access the system and need some extra support, our carefinders are here to assist you every step of the way.
How many hours of care do you provide?
Rather than specifying hours of care per package we individualise care depending on your needs ensuring the funding is allocated to whichever services work best for your goals and supports your family and/or carer.
What will be my out of pocket expenses?
The Australian Government contributes to the cost of aged care services if you are eligible. However, if you are in receipt of services, you are expected to contribute to your care. Costs vary for different types of care and you may be subject to an income tested fee.
Do GoCo partners have the relevant training?
It is important to us at GoCo that our partners are trained to provide you the care. Minimum qualifications are required from various partners before they can deliver certain care. GoCo also provides many training opportunities to their staff and partners.
Do you charge an exit fee?
Supporting clients to exit our care does not incur an administration cost.
Would I be locked into a contract?
GoCo provides consumers with an agreement of services and costs to give you peace of mind that we will deliver on our promise. Our agreements can easily be amended as your needs changed, giving you flexibility. You can change providers at any time. We take pride in advocating for our clients and providing them with the best quality of care. It is your right as a consumer to have access to the Charter of Aged Care Rights.
Can I manage my own home care?
In some instances people prefer to manage their care themselves. When you self manage your Home Care Package you organise your own direct care services, at GoCo we currently cannot offer this option, however if you check MAC, you can find providers do!
Do you provide private services?
GoCo can arrange a tailored private package on a fee-for-service basis for seniors who are ineligible or not wanting Government funded care. A private package may also be an option during the waiting period to receive government funded care.
What is case management?
A case manager, or at GoCo a support facilitator, is a professional adviser who works with you (and your carers or representatives) to link you to the services and other resources that you want. Your dedicated support facilitator advises and supports you to:
- navigate the system and get the services you need to stay at home
- plan for the future
- make adjustments if your circumstances and needs change, such as after an acute episode, or when a friend or family member is no longer able to help you.
Case management includes things like assessment, care planning, service coordination, managing budgets and reviewing how everything is going. You and your provider usually choose how much case management support you need and can adjust your budget accordingly.
How can I become a volunteer?
If you are interested in becoming a volunteer with GoCo and giving the gift of your time, please view our current volunteer opportunities here or call 02 6740 2240 if you have any questions.