The Aged Care Assessment is a crucial step for individuals seeking aged care services in Australia. This process evaluates the needs of older adults, ensuring they receive tailored support and resources that match their circumstances. Understanding what happens after your assessment is vital.

Key outcomes include:

• 📝 Receiving a decision letter detailing eligibility for government-funded services

• 🧭 Developing a personalised support plan

• 🏡 Accessing various aged care options suited to individual needs

GoCo Care plays an essential role in guiding individuals through this complex journey. With expertise in navigating aged care systems, GoCo ensures that you’re informed and empowered every step of the way. With their support, you can achieve better results from your assessment and access the services you deserve.

Understanding the Aged Care Assessment Process

The aged care assessment process in New South Wales involves key organisations that work together to determine the best support for elderly individuals.

Aged Care Assessment Team (ACAT)

• 🏥 Assesses the needs of frail older people—whether in hospital or at home

• 📋 Determines eligibility for government-subsidised services like Home Care Packages and Residential Aged Care

• 🧾 Provides a detailed report with recommended services tailored to individual needs

Regional Assessment Service (RAS)

• 🏠 Focuses on entry-level support to help older adults stay independent at home

• 🍽️ Assesses for basic services like meal delivery, personal care, and social interaction

• ✔️ Ideal for those needing less intensive assistance than ACAT clients

My Aged Care Portal: Your Digital Hub

The My Aged Care Portal is a helpful online tool that allows you to:

• 🔐 Create an account to view your personalised info

• 🔎 Search local providers based on your care needs

• 🎯 Filter results (e.g. meal delivery, transport)

• ⭐ Read reviews from other users

• 📞 Contact providers to ask questions or clarify

Using the portal helps ensure that the support you receive matches your changing requirements.

 

What Happens After Your Aged Care Assessment?

After your assessment, you’ll receive a decision letter outlining your eligibility and next steps.

What’s in the Letter?

• Care Needs – Recommends services that align with your needs (e.g. daily living assistance, healthcare support)

• Eligibility – Confirms whether you qualify for government-funded aged care services, including Home Care Packages or Residential Aged Care 

 

Developing a Personalised Support Plan

Once eligibility is confirmed, a personalised support plan is created to reflect your unique lifestyle and preferences.

This includes:

• 🧍‍♀️ Personal preferences – Daily routines, mobility needs, and specific health considerations

• 🛎️ Support services – From personal care to transport assistance and social activities

Tip: Involving family or a carer during this planning phase can help ensure your needs are fully understood.

Accessing Government-Funded Services Post-Assessment

Depending on your assessment outcome, you may be eligible for:

Community Home Care Packages

1. Contact My Aged Care using the info in your letter
2. Share your assessment results and preferences
3. Choose a provider that suits your needs
4. Formalise your package with the provider

Exploring Residential Aged Care

If home care isn’t enough:

• Confirm your eligibility for residential care

• Research and visit local facilities

• Complete necessary paperwork

Consider: A Community-Based Residential Facility (CBRF) for a more home-like environment with the right level of care.

Navigating the My Aged Care Portal

To make the most of the portal:

• 🔐 Create an account to view your personalised info

• 🔎 Search local providers based on your care needs

• 🎯 Filter results (e.g. meal delivery, transport)

• ⭐ Read reviews from other users

• 📞 Contact providers to ask questions or clarify

This helps you make informed choices about your care.

Self-Managing Your Home Care Package (HCP)

Self-management gives you more control over the services you receive.

Benefits:

• 🔄 Flexibility to adjust services as your needs change

• 🎨 More personalisation (you choose the providers and caregivers)

Considerations:

• You’ll be responsible for managing schedules, payments, and coordination

• You’ll need a solid understanding of the aged care system

Tip: Make sure you’re comfortable with these responsibilities or get support from a trusted representative.

Reviewing Your Assessment: When & How

You can request a review of your assessment if:

• Your health or care needs have changed

• You disagree with the findings

• The recommended services don’t meet your actual needs

Steps to request a review:

1. Contact My Aged Care
2. Provide relevant documents or medical reports
3. Complete and submit the request
4. Wait for confirmation and follow-up

This ensures your care plan evolves with your changing circumstances.

Conclusion: Take Charge of Your Aged Care Journey with GoCo

• Use GoCo Care to help navigate the aged care process in NSW

• Stay informed and involved in every decision

• Access the services that reflect your needs and values

Empowerment comes from understanding your rights and using the resources available to you. GoCo is here to support you every step of the way.