COVID-19 update/roadmap from 11 October 21

From 11th October, NSW is opening up, with restrictions and freedoms being heavily reliant on vaccination status. Those who aren’t under stay at home orders, will  have additional restrictions if they are unvaccinated. A vaccinated person is someone who has received both doses of an approved COVID-19 vaccination, Astra Zeneca, Pfizer, or Moderna.

GoCo Updates

Gunnedah LGA is opening back up at 12.01am Monday 11th October, and will be under the same requirements as the rest of NSW, unless we receive additional information from the Department of Health.

Facilities: As GoCo facilities are considered high risk areas, no person will be allowed in our facilitates or vehicles unless they are fully vaccinated.

Groups: All group participants will be required to show evidence that they are fully vaccinated to attend.

Home visits: will only be attended by fully vaccinated GoCo staff members. Staff who are not fully vaccinated, will be required to work from home, if reasonably practicable.

Staff: Vaccinated staff who can do their job from home may continue to do so, however may attend the office if they wish.

Volunteers: Volunteers must be fully vaccinated to perform services.

All people wishing to enter a GoCo facility will need to show evidence that they are fully vaccinated.

Evidence of COVID vaccination

You’ll need to get your own digital certificate or immunisation history statement using either:

Once you’ve had all your required doses, you can add your COVID-19 digital certificate to your digital wallet.

If you’re not eligible for Medicare, you need an Individual Healthcare Identifier (IHI) to get your proof online. You can get an IHI using the Individual Healthcare Identifiers service (IHI service) through myGov.

Not online?

If you can’t get proof online, your vaccination provider can print your immunisation history statement for you.

You can also call the Australian Immunisation Register and ask us to send your immunisation history statement or COVID-19 digital certificate to you. It can take up to 14 days for your statement or certificate to arrive in the post.

Face coverings

Masks indoors are still mandatory and must be worn so that it covers the person’s nose and mouth. Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.

Masks must be worn at all times:

  • while in our offices.
  • during GoCo transport services
  • during home visits

A staff member or visitor may remove their mask under the following conditions:

  • while communicating with another person who is deaf or hard of hearing
  • if wearing a mask creates a risk to health and safety
  • where clear enunciation or visibility of your mouth is essential
  • when eating or drinking
  • during attendance at GoCo aged care social groups in our venues, provided the attendee signs in and out of the venue electronically

If a person has a medical exemption from wearing a mask, evidence must be sighted before the person is allowed into the building.  Evidence of medical exemption to masking wearing must be in the form of:

(a) a medical certificate or other written evidence signed by a registered health practitioner or a registered NDIS provider, or

(b) a statutory declaration by the person.

The evidence must state:

(i) that the person has the illness, condition or disability, and

(ii) the illness, condition or disability makes wearing a fitted face covering unsuitable, and

(iii) the person’s name and place of residence,

Density requirements

GoCo will continue to adhere to the 1 person per 4 square metres of space rule in indoor areas. For the parts of the premises that are outdoor areas—1 person per 2 square metres of space will be allowed. GoCo will not allow more than 20 persons to attend a group class or other group activity. In the event of GoCo hosting outdoor events coming into the warmer weather, participants will be required to show their evidence of vaccination, and to check in to the event.

Thanks for your cooperation. If you have any queries pleased don’t hesitate to contact our office on 02 6740 2240.

Stay safe.

GoCo Management


COVID-19 Update – Gunnedah Lockdown

In line with the Gunnedah LGA lockdown, please be aware of the following:

  • Gunnedah Office is closed to the public from Tuesday 5 October 2021 until Tuesday 12 October 2021.
  • Gunedah Social Support Groups services are suspended until lockdown finishes, this includes Exercise Classes at Rural Fit (GoCo only and regular Rural Fit classes).
  • Essential services including Home Care Package services and respite and transport for medical or grocery purposes will continue where practical.
  • Social support services for essential needs will continue where practical.
  • Home and Garden Maintenance services will continue, with all services to be paid by invoice, no cash payments, to reduce physical contact.

ALL staff and volunteers visiting GoCo offices are required to Check In using the Service NSW QR check-in system.
If you do not have a smartphone or if there are technical difficulties with the QR code, one of our friendly team will Check in on your behalf.

Please refrain from attending our offices if you:

  • Have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • Have been to or live in any of the current locations of interest,  close or casual contact locations, or places of high concern in NSW or interstate in the last 14 days
  • Have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period or live in a household with a person who is currently self-isolating
  • Are waiting for a COVID-19 test result

Masks must be worn at all times

  • while in our offices.
  • during GoCo transport services
  • during home visits

A staff member or visitor may remove their mask under the following conditions:

  • while communicating with another person who is deaf or hard of hearing
  • if wearing a mask creates a risk to health and safety
  • where clear enunciation or visibility of your mouth is essential
  • when eating or drinking
  • during attendance at GoCo aged care social groups in our venues, provided the attendee signs in and out of the venue electronically

Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.

Thanks for your cooperation. If you have any queries pleased don’t hesitate to contact our office on 02 6740 2240.

Stay safe.

GoCo Management


COVID-19 Updates – offices open and social groups resume

GoCo is responding to the latest news from the NSW Government regarding easing of restrictions across our catchment. The safety and wellbeing of our clients, volunteers, partners and staff is of paramount importance and remains our top priority.

Please see the following service updates for GoCo:

  • GoCo offices in Gunnedah, Tamworth and Barraba will open to the public on Monday 13 September 21. Narrabri office will remain closed in line with lockdown restrictions.
  • Social Support Group across our locations (except exercise classes) will recommence from Monday 20 September 21. This will allow GoCo to liaise with venues, suppliers and clients on returning to group activities in a safe manner.
  • Exercise classes in Tamworth, Gunnedah, Kootingal and Nundle are currently on hold and undergoing review with a view to relaunching early in October. GoCo values your feedback on the deliver of exercise classes and would love you to share your feedback and suggestions by completing our survey.
  • Transport services will continue in line with COVID-19 guidelines of mask wearing and numbers in vehicles for medical, shopping and community transport needs, thanks to our amazing team of volunteers.
  • All other GoCo services will continue as normal including resuming home visits for Home Care Package Support Facilitators.

ALL visitors must to GoCo offices and transport passengers are required to Check In using the Service NSW QR check-in system.
If you do not have a smartphone or if there are technical difficulties with the QR code, one of our friendly team will Check in on your behalf.

Please refrain from attending our offices if you:

  • Have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • Have been to or live in any of the current locations of interest,  close or casual contact locations, or places of high concern in NSW or interstate in the last 14 days
  • Have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period or live in a household with a person who is currently self-isolating
  • Are waiting for a COVID-19 test result

Masks must be worn at all times

  • while in our offices.
  • during GoCo transport services
  • during home visits

A staff member or visitor may remove their mask under the following conditions:

  • while communicating with another person who is deaf or hard of hearing
  • if wearing a mask creates a risk to health and safety
  • where clear enunciation or visibility of your mouth is essential
  • when eating or drinking
  • during attendance at GoCo aged care social groups in our venues, provided the attendee signs in and out of the venue electronically

Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.

Thanks for your cooperation. If you have any queries pleased don’t hesitate to contact our office on 02 6740 2240.

Stay safe.

GoCo Management


COVID-19 Update – NSW Lockdown

In response to the NSW lockdown from 14 August, please see the following service updates for GoCo:

  • Social Support Group services are suspended until further notice.
  • Essential services including Home Care Package services and respite and transport for medical or grocery purposes will continue where practical.
  • Social support services for essential needs will continue where practical.
  • Home and Garden Maintenance services will continue, with all services to be paid by invoice, no cash payments, to reduce physical contact.

All GoCo offices are closed to the public, however, GoCo continues to deliver essential services thanks to our team of volunteers and GoCo Partners. ALL staff and volunteers visiting GoCo offices are required to Check In using the Service NSW QR check-in system.
If you do not have a smartphone or if there are technical difficulties with the QR code, one of our friendly team will Check in on your behalf.

Please refrain from attending our offices if you:

  • Have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • Have been to or live in any of the current locations of interest,  close or casual contact locations, or places of high concern in NSW or interstate in the last 14 days
  • Have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period or live in a household with a person who is currently self-isolating
  • Are waiting for a COVID-19 test result

Masks must be worn at all times

  • while in our offices.
  • during GoCo transport services
  • during home visits

A staff member or visitor may remove their mask under the following conditions:

  • while communicating with another person who is deaf or hard of hearing
  • if wearing a mask creates a risk to health and safety
  • where clear enunciation or visibility of your mouth is essential
  • when eating or drinking
  • during attendance at GoCo aged care social groups in our venues, provided the attendee signs in and out of the venue electronically

Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.

Thanks for your cooperation. If you have any queries pleased don’t hesitate to contact our office on 02 6740 2240.

Stay safe.

GoCo Management


COVID-19 Update – Lockdown and essential services

GoCo is closely monitoring and responding to the evolving COVID-19 outbreak and advice provided by the NSW Government. The safety and wellbeing of our clients, volunteers, partners and staff is of paramount importance and remains our top priority.

In response to the lockdown in Tamworth Local Government Area, please see the following service updates for GoCo:

  • Social Support Group services are suspended until further notice.
  • Essential services including Home Care Package services and respite and transport for medical or grocery purposes will continue where practical.
  • Social support services for essential needs will continue where practical.
  • Home and Garden Maintenance services will continue, with all services to be paid by invoice, no cash payments, to reduce physical contact.

Tamworth and Barraba offices are closed to the public, other offices are open for essential services only. ALL visitors to GoCo offices and transport passengers are required to Check In using the Service NSW QR check-in system.
If you do not have a smartphone or if there are technical difficulties with the QR code, one of our friendly team will Check in on your behalf.

Please refrain from attending our offices if you:

  • Have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • Have been to or live in any of the current locations of interest,  close or casual contact locations, or places of high concern in NSW or interstate in the last 14 days
  • Have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period or live in a household with a person who is currently self-isolating
  • Are waiting for a COVID-19 test result

Masks must be worn at all times

  • while in our offices.
  • during GoCo transport services
  • during home visits

A staff member or visitor may remove their mask under the following conditions:

  • while communicating with another person who is deaf or hard of hearing
  • if wearing a mask creates a risk to health and safety
  • where clear enunciation or visibility of your mouth is essential
  • when eating or drinking
  • during attendance at GoCo aged care social groups in our venues, provided the attendee signs in and out of the venue electronically

Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.

Thanks for your cooperation. If you have any queries pleased don’t hesitate to contact our office on 02 6740 2240.

Stay safe.

GoCo Management


COVID-19 Update

GoCo is closely monitoring and responding to the evolving COVID-19 outbreak and advice provided by the NSW Government. The safety and wellbeing of our clients, volunteers, partners and staff is of paramount importance and remains our top priority.

ALL visitors and transport passengers are required to Check In using the Service NSW QR check-in system.
If you do not have a smartphone or if there are technical difficulties with the QR code, one of our friendly team will Check in on your behalf.

Please refrain from attending our offices if you:

  • Live or have been to Greater Sydney in the last 14 days The Greater Sydney region includes the Blue Mountains, Central Coast, Wollongong and Shellharbour areas.
  • Have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • Have been to any of the current locations of interest,  close or casual contact locations, or places of high concern in NSW or interstate in the last 14 days
  • Have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • Are a close contact of a person with confirmed COVID-19 and are within their self-isolation period or live in a household with a person who is currently self-isolating
  • Are waiting for a COVID-19 test result

The one person per four square metre rule has been reintroduced to our group rooms and we ask that you please practice physical distancing and good hygiene measures.

Masks must be worn at all times

  • while in our offices.
  • during GoCo transport services
  • during home visits
  • A staff member or visitor may remove their mask under the following conditions:
  • while communicating with another person who is deaf or hard of hearing
  • if wearing a mask creates a risk to health and safety
  • where clear enunciation or visibility of your mouth is essential
  • when eating or drinking
  • during attendance at GoCo aged care social groups in our venues, provided the attendee signs in and out of the venue electronically

Anyone removing a mask for one of these reasons should maintain 1.5m distance from others wherever possible.

Thanks for your cooperation.

Stay safe.

GoCo Management


COVID-19 Guidelines Update

GoCo continues to review health advice regarding the COVID-19 pandemic. The following guidelines are in place in the interest of public safety and the wellbeing of GoCo’s clients, volunteers, stakeholders and team of staff.

GoCo will:

  • Open offices to the public (Gunnedah, Tamworth, Kootingal, Barraba, Nundle and Narrabri) with COVID-19 safety requirements including 1. Stay home if you are unwell (travelled overseas, to Melbourne, Victoria or to any COVID-19 Hotspots outlined by the Department of Health in the last 14 days), 2. Sign in with temperature taken (below 37.5 degrees), 3. Sanitise your hands, 4. Social distance – 1.5m apart.
  • Recommence some Social Group Activities with modified formats from July 2020 to reflect public health and COVID-19 advice from Government. Group activities and locations will recommence on a case by case basis with regard to numbers, venues and level of risk.
  • Continue home visits for reviews, assessments and to facilitate continuity of care. Phone contact in advance with clients to make sure the staff member and client, including members of their household or recent visitors, are well and not displaying any flu like, or respiratory illness symptoms or have travelled to Victoria or overseas in the last 14 days.
  • Contact the client the same day that the visit is due and ask the following questions:

Do you or has anyone in your home:

  • Runny nose
  • Fever
  • Sore throat
  • Respiratory illness symptoms or fatigue that are not associated with an ongoing chronic condition.
  • Travelled overseas, to Melbourne, Victoria or to any COVID-19 Hotspots outlined by the Department of Health n the last 14 days

If client answers yes to any of the above, the visit will not go ahead, and arrangements are to be made to have the client tested for Covid-19.

  • Continue to conduct and address concerns through means other than face-to-face contact, where possible.
  • Ensure adequate cleaning/sanitisation of the workplace, including wiping/sanitising of all surfaces in offices including desks, keyboards/eftpos machines, handrails, door handles, toilets, kitchen and sink areas. This includes GoCo vehicles after client and volunteer use.
  • Limit the number of clients in transport vehicles to maintain social distance requirements and strongly encourage drivers and passengers to wear masks, as per Transport for NSW recommendations.
  • Display health warning information in all offices and bathrooms to ensure hand washing procedures are followed adequately by all staff and volunteers
  • Provide hand hygiene and infection control equipment in all GoCo offices, bathrooms and vehicles.
  • Ensure volunteers delivering GoCo services such as meals, providing transport or social support are required to wash their hands upon entry into the office, before leaving the GoCo office and after each client visit
  • Make every attempt to prioritise essential services for vulnerable clients who require additional support, including personal care, nursing, medication and meals.
  • Continue to perform wellbeing phone calls, where possible, to check in with vulnerable clients if they are safe and well.
  • Continue social distancing for staff to combine working from home and working in GoCo offices, where appropriate.
  • Prioritise essential staff to continue the delivery of GoCo essential services
  • Encourage delivery of a number of meals to Meals on Wheels clients (frozen) to limit the number of visits to the same home
  • Provide open disclosure to volunteers and staff regarding notification of coronavirus or self-isolation regarding client services.
  • Determine the most appropriate volunteer or staff to deliver services to clients and ensure they are comfortable to do so
  • Provide up to date information and updates on our website and directly to clients and other stakeholders in a timely manner

GoCo asks you to do the following:

  • Stay home if you have travelled overseas, to Melbourne, Victoria or to any COVID-19 Hotspots outlined by the Department of Health n the last 14 days
  • Inform GoCo staff if you, anyone in your household or recent visitors are displaying flu like or respiratory symptoms. This will be noted and staff will follow up accordingly.
  • Sign in to GoCo offices upon entry including temperature taken < 37.5 degrees.
  • Maintain social distance of 1.5 metres between yourself and GoCo staff or partners when inside your home.
  • Refrain from making physical contact with GoCo staff and partners, where possible.
  • All staff, volunteers, clients and broker partners to notify GoCo if they may be at risk of COVID-19 (visited countries that are identified at risk or have travelled to Melbourne, Victoria since 23 June 2020 or, been in contact with someone who is at risk etc.) and to self isolate for a minimum of 14 days
  • Staff and volunteers delivering all GoCo services such as meals, providing transport or social support are required to wash their hands upon entry into the office, before leaving the GoCo office and after each client visit
  • If you are at risk or have health concerns and would prefer to be left off the volunteer roster, please let us know as soon as possible

Additional requirements for Meals on Wheels Volunteers:

  • Where possible, ensure the meals are delivered to an agreed safe place where the client can see the meal and contact is restricted/minimised with the client. If possible do not enter the home.
  • After delivery is made, knock on the door and call out to the client or contact client via phone after a delivery has been made to ensure they have received the meal

Additional requirements for Transport Volunteers:

Provided by Transport for NSW

  • Drivers and passengers are strongly advised to wear masks as social distancing is difficult
  • Wash hands often with soap and water;
  • The use of alcohol-based hand sanitiser is advised between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact;
  • Drivers should employ standard cleaning practices at the end of each shift, as part of good hygiene practice by wiping down surfaces with disinfectant;
  • In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised;
  • For cash payments it is advised to wash hands or use hand sanitiser to limit the spread of viruses;

GoCo asks its community to take precautions with your health and the health of loved ones by following these guidelines from the www.health.nsw.gov.au website:

  • clean your hands for at least 20 seconds with soap and water, or use an alcohol-based sanitiser with at least 60% alcohol.
  • cover your sneeze or cough with your elbow or with tissue.
  • avoid close contact with people who are ill
  • avoid touching your eyes, nose and mouth
  • stay home if you are sick.

To find out more, visit www.health.nsw.gov.au

GoCo is committed to protecting its community and will continue to update these guidelines as the situation evolves and advice from authorities changes.


COVID-19 Update – GoCo Guidelines

GoCo’s updated COVID-19 guidelines are in line with continued health advice, in place in the interest of public safety and the wellbeing of GoCo’s clients, volunteers, stakeholders and team of staff.

GoCo will:

  • Open offices to the public (Gunnedah, Tamworth, Kootingal, Barraba, Nundle and Narrabri) with COVID-19 safety requirements including 1. Stay home if you are unwell (travelled to Melbourne, Victoria in the last 14 days or have visited a COVID-19 Hotspot), 2. Sign in, 3. Sanitise your hands, 4. Social distance – 1.5m apart.
  • Recommence some Social Group Activities with modified formats from July 2020 to reflect public health and COVID-19 advice from Government. Group activities and locations will recommence on a case by case basis with regard to numbers, venues and level of risk.
  • Continue home visits for reviews, assessments and to facilitate continuity of care. Phone contact in advance with clients to make sure the staff member and client, including members of their household, are well and not displaying any flu like, or respiratory illness symptoms or have travelled to Victoria or overseas in the last 14 days.
  • Contact the client the same day that the visit is due and ask the following questions:

Do you or anyone in your home have:

  • Runny nose
  • Fever
  • Sore throat
  • Respiratory illness symptoms or fatigue that are not associated with an ongoing chronic condition.
  • Travelled to Melbourne, Victoria in the last 14 days or have visited a COVID-19 Hotspot

If client answers yes to any of the above, the visit will not go ahead.

  • Continue to conduct and address concerns through means other than face-to-face contact, where possible.
  • Ensure adequate cleaning/sanitisation of the workplace, including wiping/sanitising of all surfaces in offices including desks, keyboards/eftpos machines, handrails, door handles, toilets, kitchen and sink areas. This includes GoCo vehicles after client and volunteer use.
  • Limit the number of clients in transport vehicles to maintain social distance requirements
  • Display health warning information in all offices and bathrooms to ensure hand washing procedures are followed adequately by all staff and volunteers
  • Provide hand hygiene and infection control equipment in all GoCo offices, bathrooms and vehicles.
  • Ensure volunteers delivering GoCo services such as meals, providing transport or social support are required to wash their hands upon entry into the office, before leaving the GoCo office and after each client visit
  • Make every attempt to prioritise essential services for vulnerable clients who require additional support, including personal care, nursing, medication and meals.
  • Continue to perform wellbeing phone calls, where possible, to check in with vulnerable clients if they are safe and well.
  • Continue social distancing for staff to combine working from home and working in GoCo offices, where appropriate.
  • Prioritise essential staff to continue the delivery of GoCo essential services
  • Encourage delivery of a number of meals to Meals on Wheels clients (frozen) to limit the number of visits to the same home
  • Provide open disclosure to volunteers and staff regarding notification of coronavirus or self-isolation regarding client services.
  • Determine the most appropriate volunteer or staff to deliver services to clients and ensure they are comfortable to do so
  • Provide up to date information and updates on our website and directly to clients and other stakeholders in a timely manner

GoCo asks you to do the following:

  • Stay home if you have travelled to Melbourne, Victoria in the last 14 days or have visited a COVID-19 Hotspot, in accordance with public health orders.
  • Inform GoCo staff if you or anyone in your household is displaying flu like or respiratory symptoms. This will be noted and staff will follow up accordingly.
  • Sign in to GoCo offices upon entry.
  • Maintain social distance of 1.5 metres between yourself and GoCo staff or partners when inside your home.
  • Refrain from making physical contact with GoCo staff and partners, where possible.
  • All staff, volunteers, clients and broker partners to notify GoCo if they may be at risk of COVID-19 (visited countries that are identified at risk or have travelled to Melbourne, Victoria since 23 June 2020 or, been in contact with someone who is at risk etc.) and to self isolate for a minimum of 14 days
  • Staff and volunteers delivering all GoCo services such as meals, providing transport or social support are required to wash their hands upon entry into the office, before leaving the GoCo office and after each client visit
  • If you are at risk or have health concerns and would prefer to be left off the volunteer roster, please let us know as soon as possible

Additional requirements for Meals on Wheels Volunteers:

  • Where possible, ensure the meals are delivered to an agreed safe place where the client can see the meal and contact is restricted/minimised with the client. If possible do not enter the home.
  • After delivery is made, knock on the door and call out to the client or contact client via phone after a delivery has been made to ensure they have received the meal

Additional requirements for Transport Volunteers:

Provided by Transport for NSW

  • Drivers do not need to wear a mask if you are healthy;
  • Wash hands often with soap and water;
  • The use of alcohol-based hand sanitiser is advised between hand washes and after opening and closing doors, moving luggage, exchanging payment and after personal contact;
  • Drivers should employ standard cleaning practices at the end of each shift, as part of good hygiene practice by wiping down surfaces with disinfectant;
  • In the event of a passenger spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised;
  • For cash payments it is advised to wash hands or use hand sanitiser to limit the spread of viruses;

GoCo asks its community to take precautions with your health and the health of loved ones by following these guidelines from the www.health.nsw.gov.au website:

  • clean your hands for at least 20 seconds with soap and water, or use an alcohol-based sanitiser with at least 60% alcohol.
  • cover your sneeze or cough with your elbow or with tissue.
  • avoid close contact with people who are ill
  • avoid touching your eyes, nose and mouth
  • stay home if you are sick.

To find out more, visit www.health.nsw.gov.au

GoCo is committed to protecting its community and will continue to update these guidelines as the situation evolves and advice from authorities changes.